Seen Felt Heard Counselling Privacy Policy


Last updated 4/10/2022


Information collected via the Seen Felt Heard Counselling Website

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); birth date, time and place; payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

We use a variety of platforms and software to run our business, including web hosting, database management, appointment scheduling and payments. Your data may be stored through each company’s data storage, databases and general applications. To find out how they manage your data, please view their privacy policies: 

 

Wix: https://www.wix.com/about/privacy
Stripe: https://stripe.com/au/privacy
PayPal: https://www.paypal.com/au/webapps/mpp/ua/privacy-full

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Purpose of collecting and holding information as part of counselling services provided by Anne-Marie Taylor a/t Seen Felt Heard Counselling

 

Clinical Case Notes

Information is gathered as part of the assessment and treatment and is seen only by me.  The information is retained in order to document what happens during sessions and enables me to keep record of your progress. As per law client notes are stored in locked files and must be kept for 7 years.

 
Confidentiality

Sessions are confidential and I will not divulge any information about you to anyone without your permission.  There are limitations to confidentiality that apply to exceptional circumstances:

 

  1. If you tell me and/or I have reasons to believe that you are likely to hurt yourself or others it is both my duty of care and a legal obligation to call a relevant service that may intervene and assist you in order to protect you and/or others.

  2. If I am required by law to disclose information about you and/or our interactions.

  3. I attend regular clinical supervision as part of my professional development and to meet the standards of my association. I may discuss our work together in that context. This is to ensure that the quality of my work is of high standards.

 

If you don’t want us to process your data anymore, please contact us hello@seenfeltheardcounselling.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@seenfeltheardcounselling.com.